Terms of Service

1. Agreement to Terms

By accessing or using BakeWise ("the Platform", "our Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.

These Terms constitute a legally binding agreement between you ("User", "you", "your") and BakeWise regarding your use of the Platform.

2. Description of Service

BakeWise provides a comprehensive bakery management platform that includes:

• Inventory management and tracking
• Production planning and scheduling
• Sales forecasting and analytics
• Customer and order management
• Recipe management and costing
• Supplier and procurement management
• Point of sale integration
• AI-powered insights and recommendations

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

3. User Accounts

3.1 Account Registration

To use the Platform, you must:

• Be at least 16 years of age
• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for:

• Safeguarding your password and account credentials
• Notifying us immediately of any unauthorized access
• Ensuring that you log out from your account at the end of each session

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activity.

4. Subscription and Payment

4.1 Subscription Plans

The Platform offers various subscription plans with different features and pricing. You can view current plans and pricing on our website.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method for all fees
• Prices may change with 30 days' notice

4.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

4.4 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

5. User Conduct and Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Upload viruses, malware, or other malicious code
• Attempt to gain unauthorized access to the Platform or related systems
• Interfere with or disrupt the Platform's operation
• Use the Platform for any illegal or unauthorized purpose
• Impersonate any person or entity
• Collect or harvest user data without permission
• Reverse engineer, decompile, or disassemble the Platform
• Use automated systems (bots, scrapers) without authorization
• Resell or redistribute the Service without permission

6. Intellectual Property

6.1 Platform Ownership

The Platform and all content, features, and functionality are owned by BakeWise and are protected by international copyright, trademark, and other intellectual property laws.

6.2 User Content

You retain all rights to the data and content you upload to the Platform ("User Content"). By uploading User Content, you grant us a limited license to:

• Store, process, and display your User Content to provide the Service
• Create derivative works for analytics and AI features (anonymized)
• Make backups of your data for disaster recovery

6.3 Trademarks

"BakeWise" and our logo are trademarks. You may not use our trademarks without prior written consent.

7. Data Privacy and Protection

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Key points:

• We are the data controller for your account data
• You are the data controller for customer data you input
• We act as a data processor for your customer data
• We have Data Processing Agreements with all sub-processors
• Data is stored in EU data centers

8. Service Availability and Support

8.1 Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Platform may be unavailable during:

• Scheduled maintenance (with advance notice)
• Emergency maintenance
• Force majeure events
• Third-party service failures

8.2 Customer Support

Support is provided based on your subscription plan. Response times and support channels vary by plan tier.

9. Disclaimers and Limitations of Liability

9.1 "AS IS" Disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BakeWise SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Actions of third parties

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless BakeWise from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any law or rights of third parties
• Your User Content

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective:

• Immediately upon posting for non-material changes
• 30 days after notification for material changes

Continued use of the Platform after changes constitutes acceptance. If you do not agree, you must stop using the Platform and cancel your subscription.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Spain and the European Union, without regard to conflict of law principles.

12.2 Dispute Resolution

In the event of a dispute:

• First attempt to resolve through good faith negotiations
• If unresolved, disputes shall be submitted to the courts of Spain
• EU consumers retain rights under EU consumer protection laws

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and BakeWise.

13.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

13.3 Waiver

Failure to enforce any right or provision does not constitute a waiver of such right.

13.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.